📦 SHIPPING & DELIVERY

At Ling Ye Rug Inc., we prioritize fast, secure, and reliable shipping to ensure your carpets and runners arrive in perfect condition. With 2000+ size options and a wide variety of designs, every order is processed with utmost care from packaging to final delivery.

✔ Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Custom-size orders may require additional handling time depending on design and dimensions.

• Each rug is inspected, rolled, and securely packed to prevent creasing or damage during transit.

✔ Shipping Methods

We work with trusted logistics partners to ensure smooth and timely delivery:

• Standard Ground Shipping

• Expedited Shipping (optional at checkout)

• International Shipping available for select regions

• Tracking number provided for every order

Once your order leaves our facility, you’ll receive an email with full tracking information so you can monitor your shipment in real time.

✔ Delivery Timeframes

Estimated delivery varies by destination:

• Domestic (within the country): 3–7 business days

• International: 7–21 business days

• Remote or rural areas may require additional transit time

Please note: Holidays, severe weather, or courier delays can slightly extend delivery times.

✔ Shipping Costs

• Standard shipping rates are automatically calculated at checkout based on size, weight, and location.

• Certain promotional periods may include FREE Shipping on select products or order values.

• Oversized rugs may have an additional handling fee due to volume or length.

✔ Packaging & Protection

Each rug is:

• Rolled tightly to prevent wrinkles

• Wrapped in durable, moisture-resistant packaging

• Sealed to protect against dust, dirt, or transit marks

Large or custom-length rugs may ship in heavy-duty protective tubes for added safety.

✔ Delivery Instructions

If you have specific delivery preferences (gate code, safe-drop request, or signature requirement), please include them in the order notes or contact customer service after placing the order.

✔ Missed Deliveries & Reattempts

If the courier is unable to deliver:

• They will attempt re-delivery

• A pick-up notice may be left

• You may be able to collect your package from the nearest courier facility

✔ Damaged or Lost Packages

Customer satisfaction is our priority. If your order arrives damaged, incomplete, or does not arrive within the expected timeframe:

• Contact our support team within 7 days

• Provide photos of damage (if applicable)

• We will arrange a replacement or initiate a claim with the carrier

✔ Returns & Exchanges

For safety and hygiene reasons, rugs that have been cut to custom sizes are non-returnable.
Standard size rugs may be returnable depending on our policy—please check the return section for details.